Refund policy

RETURN & REFUND POLICY
Falcon Marts
Email: falconmarts@gmsil.com

At Falcon Marts, we are committed to delivering high-quality products and a smooth shopping experience. This Return and Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

1. Eligibility for Returns
Customers may request a return within 7 calendar days from the date of delivery. To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.

  • All original packaging, tags, manuals, and accessories must be included.

  • A valid proof of purchase (order confirmation or receipt) must be provided.

Falcon Marts reserves the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items
The following categories are not eligible for return or refund:

  • Personal care and hygiene products

  • Perishable goods

  • Customized or made-to-order items

  • Items marked as “Final Sale” or “Non-Returnable”

3. Return Authorization Process
To initiate a return, customers must contact us at falconmarts@gmsil.com within the eligible return period, providing:

  • Order number

  • Description of the issue

  • Supporting images (if applicable)

Upon approval, detailed return instructions will be provided. Items returned without prior authorization may not be accepted.

4. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

  • Original shipping charges are non-refundable, except in cases where Falcon Marts is at fault.

5. Refund Policy
Once the returned item is received and inspected, Falcon Marts will notify the customer regarding the approval or rejection of the refund.

If approved:

  • Refunds will be issued to the original payment method within 7–10 business days.

  • Processing times may vary depending on the customer’s payment provider.

6. Exchanges
Exchanges are only applicable for items that are defective, damaged, or incorrectly delivered. Customers must report such issues within 48 hours of delivery.

7. Damaged, Defective, or Incorrect Items
If you receive a faulty or incorrect item, please notify us within 48 hours of delivery by emailing falconmarts@gmsil.com with clear photographic evidence.
Falcon Marts will arrange a replacement or full refund at no additional cost.

8. Late or Missing Refunds
If a refund has not been received:

  • Verify your bank or payment account

  • Contact your payment provider, as processing delays may occur

For further assistance, please contact us at falconmarts@gmsil.com.

9. Policy Amendments
Falcon Marts reserves the right to amend or update this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

Contact Information
For any inquiries related to returns and refunds, please contact:
Falcon Marts Support Team
Email: falconmarts@gmsil.com